The definitions below are for purpose of simplifying and clarifying portions of this document.

Dispatch/Dispatched refers to the situations when enPower employees go to Client sites and/or public locations, or otherwise meet in person, in the course of work.

Dispatch Location or Site refers to any location where an employee may be visiting through the course of work. This includes, but may not be limited to, client sites, stores, public/private places of business and public transportation.

Governing policies refers collectively to any and all orders, policies, emergency rules or other mandated guidance relating to COVID-19 as set forth by any authorized governing body.

Governing Body (or Bodies) refers to the various authorities and organizations charged with setting governing policies, including, but not limited to, the Michigan Department of Health and Human Services (“MDHHS”), the Department of Health and Human Services’ Occupational Safety and Health Administration (“OSHA”), the Michigan Occupational Safety and Health Administration (“MiOSHA”), the Centers for Disease Control (“CDC”, the state of Michigan and/or county/local health departments.

As the world continues to monitor the current COVID-19 (coronavirus) outbreak, we at enPower are doing the same. The health and safety of our employees and their families, as well as that of our clients, vendors, and the community, is our top priority.

Because we are a virtual office, most of our work is already done remotely. There are times, however, that we work onsite at your place of business or travel to other dispatch locations. We recognize that there is concern about the spread of COVID-19 and other illnesses. To that end, we have provided guidelines, best practices, and sanitation supplies/protective gear to our team to help facilitate safe and healthy practices in order to prevent/reduce the transmission of illness while maintaining business operations and continuing to meet the needs of our clients. As valued clients of enPower, we want to assure you that we are doing our part to help prevent the spread of COVID-19.

The current outbreak of COVID-19 is an infectious disease caused by the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). SARS-CoV-2 is transmitted through the air from person-person through respiratory aerosols. The Governing bodies continue to provide updates concerning COVID-19. We will monitor and make adjustments to this document and our practices per any required and/or applicable governing policies

enPower’s practices to prevent the spread of illnesses are based on guidance from the above-listed governing bodies. Personal care, including proper hand washing, avoidance of physical contact and good respiratory hygiene are top of mind as we conduct our daily business. In addition, any enPower employee exhibiting potential symptoms of a respiratory illness, including but not limited to COVID-19, or who has been exposed to another individual reporting positive for COVID-19 or exhibiting principal symptoms, will report such symptoms to his/her immediate supervisor which could result in dispatch to a client site being delayed.

Sanitation and exposure prevention are key to maintaining a safe, healthy environment. enPower employees have been instructed in proper sanitation techniques and exposure prevention, especially as they relate to visiting client sites and handling IT equipment.

enPower will approach meeting the needs of our Clients based on our standard processes, with modifications as provided for in all current governing policies regarding COVID-19 and in conjunction with guidance from applicable governing bodies and utilizing remote tools to remediate whenever possible.

1. Technical Support.
   Telephone and email support remediation will continue as normal for all Clients. Our priority, as always, is to assist our Clients in maintaining business operations.

2. Onsite Technical Support and Project Work.
   Onsite technical support remediation and project work has resumed. enPower employees must follow any safety protocols, including wellness checks, mandated by the client/dispatch location.

If an onsite dispatch is required at your location, and there has been exposure or potential exposure to illness at your site, we require that you notify us prior to dispatch. Such notification may delay or otherwise impact onsite dispatch.

In addition to this notification, enPower has developed a COVID-19 Preparedness and Response Plan which further details policies and procedures relating to our response, employee precautions, documentation, and reporting measures. This COVID-19 Preparedness and Response Plan has been provided to all enPower employees and is available to any client, vendor, supplier, and the general public. We would be happy to provide you with a copy upon request. To request a copy, contact our Business Operations Manager at catherinek@enpowerts.com.

As additional developments occur, we may need to revise this announcement to remain compliant with suggested guidance and/or orders or other governing policies.