Update

Under Michigan’s Executive Order 2020-96 (COVID-19), a temporary requirement suspending activities and in-person work not necessary to sustain or protect life, or those approved for resumed activities, is in effect, and as amended by Executive Order 2020-100 (COVID-19), remains in effect until June 12, 2020 at 11:59 p.m. As an IT service provider in the state of Michigan, enPower Technology Solutions (“enPower”) will continue to do business and operate with modifications to our onsite services as provided for under this and any applicable Order, and as described by the Director of the U.S. Cybersecurity and Infrastructure Security Agency in his guidance of April 17, 2020 on the COVID-19 response.

Over the past weeks, enPower has been assisting our Clients with shifting to and supporting a remote workforce. Our team’s continued priority is to help make and support this transition with as little impact to business as possible.

For more information on how Executive Orders 20201-96 (COVID-19) and 2020-100 (COVID-19) will impact your business, please see the “How Does This Impact Clients” section below.

enPower and COVID-19

As the world continues to monitor the current COVID-19 (coronavirus) outbreak, we at enPower are doing the same. The health and safety of our employees and their families, as well as that of our Clients, vendors and the community, is our top priority.

Because we are a virtual office, most of our work is already done remotely. There are times, however, that we work onsite at your place of business. We recognize that there is concern about the spread of COVID-19 and other respiratory illnesses. To that end, we have provided guidelines, best practices and sanitation supplies/protective gear to our Team to help facilitate safe and healthy practices in order to prevent/reduce the transmission of illness while maintaining business operations and continuing to meet the needs of our Clients. As valued Clients of enPower, we want to assure you that we are doing our part to prevent the rapid spread of COVID-19.

About the Virus

The current outbreak of COVID-19 is an infectious disease cause by the recently discovered coronavirus. You can learn more about the virus through the following websites:

State of Michigan site: http://www.michigan.gov/coronavirus
World Health Organization’s site: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses 
Centers for Disease Control and Prevention site: https://www.cdc.gov/coronavirus/2019-nCoV/summary.html

The Michigan Department of Health and Human Services has provided updates and guidelines concerning preventing the spread of COVID-19. We will continue to monitor this and other public health officials/announcements and follow their expert recommendations.

General Preventative/Preparedness Practices

enPower’s practices to prevent the spread of illnesses are based on guidance from public health officials and government agencies, including the Michigan Department of Health and Human Services, the Center for Disease Control and the World Health Organization. Personal care, including proper hand washing, avoidance of physical contact and good respiratory hygiene are top of mind as we conduct our daily business. In addition, any enPower employee exhibiting potential symptoms of a respiratory illness, including but not limited to COVID-19, will report such symptoms to their immediate supervisor which could result in dispatch to a Client site being delayed.

Sanitation and exposure prevention is key to maintaining a safe, healthy environment. enPower employees have been instructed in proper sanitation techniques and exposure prevention, especially as they relate to visiting Client sites and handling IT equipment.

How Does this Impact Clients?

enPower will approach meeting our Clients’ needs based on our standard processes, with modifications as provided for in Executive Orders 2020-96 (COVID-19) and 2020-100 (COVID-19).

  1. Technical Support.
    Telephone and email support remediation will continue as normal for all Clients. Our priority, as always, is to assist our Clients in maintaining business operations.
  1. Technical Support Onsite Dispatch.
    Onsite technical support remediation will be limited to falling under the critical infrastructure category and/or those falling under approved resumed activities, as provided for under any applicable current executives orders regarding COVID-19. All onsite visits will be reviewed and approved by enPower’s Managing Director prior to dispatch. If another solution is available, enPower will endeavor to remediate without need of an onsite visit. If onsite dispatch is required, protective gear, including face coverings, will be utilized.
  1. Project Onsite Dispatch.
    All non-essential, non-emergency projects with onsite implementations will be postponed until normal business operations are permitted to resume as provided for by local, state or federal directive and guidelines.

enPower wishes to protect our employees from illness and exposure to the best of our abilities; dispatch to sites not adhering to required guidelines and best practices may be cancelled or otherwise impacted.

Client Responsibilities

If an onsite dispatch is required at your location, and there has been exposure or potential exposure to illness at your site, we require that you notify us prior to dispatch. Such notification may delay or otherwise impact onsite dispatch.

Moving Forward

As additional developments occur, we may need to revise this announcement to remain compliant with suggested guidance and/or Orders or other governing provisions.

Response Summary

Response Title: enPower COVID-19 Preparedness 20-08

Response Classification: External

Version: 20-08

Published Date: May 23, 2020

Response Author: Cat Koerner

Response Approver: Douglas Horne

Version Number Version Date Type of Change Change Author Change Approver Date of Review
20-08 May 23, 2020 Update per Executive Orders 2020-96 (COVID-19) and 2020-100 (COVID-19) Cat Koerner Douglas Horne May 23, 2020
20-07 May 21, 2020 Update per Executive Order 2020-96 (COVID-19) Cat Koerner Douglas Horne May 21, 2020
20-06 May 18, 2020 Update per Executive Order 2020-92 (COVID-19) Cat Koerner Douglas Horne May 18, 2020
20-05 May 7, 2020 Update per Executive Order 2020-77 (COVID-19) Cat Koerner Douglas Horne May 7, 2020
20-04 April 24, 2020 Update per Executive Order 2020-59 (COVID-19) Cat Koerner Douglas Horne April 24, 2020
20-03 April 9, 2020 Update per Executive Order 2020-42 (COVID-19) Cat Koerner Douglas Horne April 9, 2020
20-02 March 23, 2020 Update per Executive Order 2020-21 (COVID-19) Cat Koerner Douglas Horne March 23, 2020
20-01 March 12, 2020 Initial Document Cat Koerner Douglas Horne March 12, 2020