Definitions

The definitions below are for purpose of simplifying and clarifying portions of this document.

Governing policies refers collectively to any and all orders, policies, emergency rules or other mandated guidance relating to COVID-19 as set forth by any authorized governing body.

Governing Body (or Bodies) refers to the various authorities and organizations charged with setting governing policies, including, but not limited to, the Michigan Department of Health and Human Services (“MDHHS”), the Department of Health and Human Services’ Occupational Safety and Health Administration (“OSHA”), the Michigan Occupational Safety and Health Administration (“MiOSHA”), the Centers for Disease Control (“CDC”, the state of Michigan and/or county/local health departments.

Dispatch/Dispatched refers to the situations when enPower employees go to Client sites and/or public locations, or otherwise meet in person, in the course of work.

Update

Through federal, state and local governing bodies, Michigan currently has governing policies in effect that put in place certain restrictions and requirements impacting activities and in-person work not necessary to sustain or protect life, or those approved for resumed activities. As an IT service provider in the state of Michigan, enPower Technology Solutions (“enPower”) will continue to do business and operate with modifications to our onsite services as provided for under any applicable governing policies.

Over the past months, enPower has been assisting our Clients with shifting to and supporting a remote workforce. Our team’s continued priority is to help make and support this transition with as little impact to business as possible.

For more information on how the modifications to our onsite services will impact your business, please see the “How Does This Impact Clients” section below.

enPower and COVID-19

As the world continues to monitor the current COVID-19 (coronavirus) outbreak, we at enPower are doing the same. The health and safety of our employees and their families, as well as that of our Clients, vendors and the community, is our top priority.

Because we are a virtual office, most of our work is already done remotely. There are times, however, that we work onsite at your place of business. We recognize that there is concern about the spread of COVID-19 and other illnesses. To that end, we have provided guidelines, best practices and sanitation supplies/protective gear to our team to help facilitate safe and healthy practices in order to prevent/reduce the transmission of illness while maintaining business operations and continuing to meet the needs of our Clients. As valued Clients of enPower, we want to assure you that we are doing our part to help prevent the spread of COVID-19.

About the Virus

The current outbreak of COVID-19 is an infectious disease caused by the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). SARS-CoV-2 is transmitted through the air from person-person through respiratory aerosols. The Governing bodies continue to provide updates concerning COVID-19. We will monitor and make adjustments to this document and our practices per any required and/or applicable governing policies

General Preventative/Preparedness Practices

enPower’s practices to prevent the spread of illnesses are based on guidance from the above-listed governing bodies. Personal care, including proper hand washing, avoidance of physical contact and good respiratory hygiene are top of mind as we conduct our daily business. In addition, any enPower employee exhibiting potential symptoms of a respiratory illness, including but not limited to COVID-19, or who has been exposed to another individual reporting positive for COVID-19 or exhibiting principal symptoms, will report such symptoms to his/her immediate supervisor which could result in dispatch to a Client site being delayed.

Sanitation and exposure prevention are key to maintaining a safe, healthy environment. enPower employees have been instructed in proper sanitation techniques and exposure prevention, especially as they relate to visiting Client sites and handling IT equipment.

How Does this Impact Clients?

enPower will approach meeting the needs of our Clients based on our standard processes, with modifications as provided for in all current governing policies regarding COVID-19 and in conjunction with guidance from applicable governing bodies and utilizing remote tools to remediate whenever possible. Any meetings, scheduled maintenance or service that can be done virtually will be conducted virtually.

  1. Technical Support.
    Telephone and email support remediation will continue as normal for all Clients. Our priority, as always, is to assist our Clients in maintaining business operations.
  1. Technical Support Onsite Dispatch.
    Onsite technical support remediation will be limited to businesses falling under the critical infrastructure category and/or those falling under approved resumed activities, as provided for under any applicable governing policies regarding COVID-19. All onsite visits will be reviewed and approved by enPower’s Managing Director prior to dispatch. If another solution is available, enPower will endeavor to remediate without need of an onsite visit. If onsite dispatch is required, PPE, including face coverings, will be utilized and wellness checks will be conducted prior to dispatch. Additionally, all enPower employees who are dispatched will be subject to any and all wellness checks and/or other safety protocols required by the Client, business or operation.
  1. Project Onsite Dispatch
    Projects with onsite implementations will be reviewed on a case-by-case basis to determine if onsite dispatch is required and/or permitted as provided for in applicable governing policies. Some projects may be postponed until normal business operations are permitted to resume as provided for by local, state or federal directive and guidelines.enPower wishes to protect our employees from illness and exposure to the best of our abilities; dispatch to sites not adhering to required guidelines and best practices may be cancelled or otherwise impacted.

Client Responsibilities

If an onsite dispatch is required at your location, and there has been exposure or potential exposure to illness at your site, we require that you notify us prior to dispatch. Such notification may delay or otherwise impact onsite dispatch.

enPower Policies

In addition to this notification, enPower has developed a COVID-19 Preparedness and Response Plan which further details policies and procedures relating to our response, employee precautions, documentation and reporting measures. This COVID-19 Preparedness and Response Plan has been provided to all enPower employees and is available to any Client, vendor, supplier and the general public. We would be happy to provide you with a copy upon request. To request a copy, email our Business Operations Manager at catherinek@enpowerts.com.

Moving Forward

As additional developments occur, we may need to revise this announcement to remain compliant with suggested guidance and/or orders or other governing policies.

Response Summary

Response Title: enPower COVID-19 Preparedness 20-11

Response Classification: External

Version: 20-11

Published Date: November 16, 2020

Response Author: Cat Koerner

Response Approver: Douglas Horne

Version Number Version Date Type of Change Change Author Change Approver Date of Review
20-12 March 19, 2021 Update per all applicable policies regarding COVID-19, updated guidance from Governing Bodies (as defined inside) and enPower’s COVID-19 Preparedness and Response Plan, as amended. Cat Koerner Douglas Horne March 19, 2021, 2020
20-11 Nov. 16, 2020 Update per all applicable Executive Orders regarding COVID-19, OSHA and MiOSHA guidance and requirements, and enPower’s COVID-19 Preparedness and Response Plan. Cat Koerner Douglas Horne Nov. 16, 2020
20-10 June 5, 2020 Update per all applicable Executive Orders regarding COVID-19, OSHA and MiOSHA guidance and requirements, and enPower’s COVID-19 Preparedness and Response Plan. Cat Koerner Douglas Horne June 5, 2020
20-09 May 26, 2020 Update per Executive Order 2020-96 (COVID-19) and 2020-100 (COVID-19), and any other applicable executive orders and directives, and in response to enPower’s COVID-19 Preparedness and Response Plan. Cat Koerner Douglas Horne May 26, 2020
20-08 May 23, 2020 Update per Executive Order 2020-96 (COVID-19) and 2020-100 (COVID-19). Cat Koerner Douglas Horne May 23, 2020
20-07 May 21, 2020 Update per Executive Order 2020-96 (COVID-19). Cat Koerner Douglas Horne May 21, 2020
20-06 May 18, 2020 Update per Executive Order 2020-92 (COVID-19). Cat Koerner Douglas Horne May 18, 2020
20-05 May 7, 2020 Update per Executive Order 2020-77 (COVID-19). Cat Koerner Douglas Horne May 7, 2020
20-04 April 24, 2020 Update per Executive Order 2020-59 (COVID-19). Cat Koerner Douglas Horne April 24, 2020
20-03 April 9, 2020 Update per Executive Order 2020-42 (COVID-19). Cat Koerner Douglas Horne April 9, 2020
20-02 March 23, 2020 Update per Executive Order 2021-21 (COVID-19). Cat Koerner Douglas Horne March 23, 2020
20-01 March 12, 202 Initial Document. Cat Koerner Douglas Horne March 12, 2020