Honestly, this is a tough and elusive question. Each business has different values, cultures, goals and purpose. One of the primary objectives of IT Leadership is to build and implement a Continuance Improvement model. We submit the following approach for your consideration:
- Discover, document and define business/stakeholder needs.
- Review current direction and governance.
- Build a plan.
- Equip and implement.
- Operate and maintain.
- Monitor and report.
- Measure, evaluate and refine to meet business needs.