Honestly, this is a tough and elusive question. Each business has different values, cultures, goals and purpose. One of the primary objectives of IT Leadership is to build and implement a Continuance Improvement model. We submit the following approach for your consideration:

  1. Discover, document and define business/stakeholder needs.
  2. Review current direction and governance.
  3. Build a plan.
  4. Equip and implement.
  5. Operate and maintain.
  6. Monitor and report.
  7. Measure, evaluate and refine to meet business needs.