Helpdesk

At enPower Technology Solutions, we can serve as your IT department. You will have access to our expert technicians. We understand that your time is very valuable, so it is our priority to keep you up and running, and resolve IT issues quickly.

Helpdesk Services

Live Support: Receive live support via email, phone, remote support and onsite.

Personal Response: We know our customers by name!

Support History: Our support management tools allow us to view support history.

Support Priority: Each support issue is given a priority status to make sure it's resolved of in a timely manner.

Support Escalation: When support issues can't be resolved in a matter of minutes, we have an escalation process in place!

Helpdesk Escalation Process
 

Helpdesk Hours

Phone Support: Monday – Friday 8am – 5pm EST

After Hours Phone Support: Monday – Friday 5:01pm – 7:59am EST

Email Support: Monday – Friday 8am – 5pm EST

Remote Support: Monday – Friday 8am – 5pm EST

Onsite Support: Monday – Friday 8am – 5pm EST

Emergency Support: As needed for critical incidents